codasop Privacy Policy

This page describes what we collect when you use codasop and how we keep that data protected. We at codasop take data security seriously. Our privacy practices are transparent: we explain what personal information we gather, who can access it, how long we store it, and what rights you have. This policy applies to all codasop users across our platform—slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; live-dealer tables such as blackjack, roulette, baccarat, and Dragon Tiger; and sportsbook markets covering Liga 1, Piala AFF, Champions League, and other tournaments.

We collect data only when necessary to operate our service, comply with law, and process your payments. We do not sell your personal information to third parties. We do not market to you based on your gaming history. We do use cookies and similar tracking tools to improve your experience and detect fraud.

If you have questions about this privacy policy or how we handle your data, contact our support team via the Help section in your codasop account, or reach out during standard business hours (09:00–17:00 Jakarta time, Monday through Friday).

What data we collect on codasop

We collect data in several categories:

Identity information: Your email address, full name, date of birth, and national ID number (for account verification and KYC compliance).
Payment information: Your payment method details (e-wallet account, bank account, or QRIS identifier), transaction history, and deposit/withdrawal records. We never store full credit card numbers or banking passwords on our servers.
Device and account information: Your IP address, device type, browser details, account creation date, login history, and account balance.
Gaming activity: Your bets, tournament entries, game results, and account settings (such as preferred language or timezone).
Communication records: Messages you send to our support team and our responses.

We collect this data through direct input (when you register and fill forms), automatic logging (when you use codasop), and third-party processors who handle payments and fraud detection.

How we use your data on codasop

We use the data we collect for the following purposes:

Account management: Creating your account, verifying your identity, processing KYC documents, handling login and password recovery, and managing your account settings.
Payment processing: Processing deposits and withdrawals via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking. We share payment data only with the payment provider required to complete your transaction.
Compliance: Meeting legal and regulatory obligations in Indonesia and jurisdictions where we operate. We may disclose data to authorities if required by law.
Fraud prevention: Detecting suspicious activity, preventing unauthorized access, and protecting your account and our platform from abuse.
Customer support: Responding to your inquiries, resolving disputes, and improving our service based on your feedback.

We do not use your gaming history for marketing purposes. We do not sell or share your data with advertisers or third parties for their own marketing campaigns.

We keep your personal data protected under standard security practices. Your identity and payment information are encrypted and stored securely on our servers.

codasop Data Protection Team

Your rights regarding codasop data

You have the following rights over your data on codasop:

Access: You can request a copy of all personal data we hold about you. Contact our support team via the Help section in your account, and we will compile your data within a reasonable timeframe.
Correction: If any of your data is inaccurate or incomplete, you can update it through your Account settings or request that we correct it.
Deletion: You can request deletion of your account and associated data, subject to compliance and legal retention requirements. Some data may be retained longer if required by law or to resolve disputes.
Withdrawal of consent: If we rely on your consent to process data, you can withdraw that consent at any time. However, this may prevent you from using codasop services.

To exercise any of these rights, contact our support team. We respond to data requests within five to ten business days during standard hours.

Third-party processors and data sharing

We work with third-party service providers to operate codasop. These processors include:

Payment processors: Companies that handle local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers. They receive only the data needed to process your transaction.
Hosting providers: Our servers may be located outside Indonesia. Data transfers comply with our security standards.
Fraud detection services: Third-party tools that help us detect suspicious activity and protect your account.
Support and compliance partners: Service providers in Jakarta, Surabaya, and Bandung who assist with customer support, document verification, and legal compliance.

We require all third-party processors to maintain data security and confidentiality. We do not allow them to use your data for their own purposes beyond providing services to codasop.

KYC verification: Know Your Customer identity checks required during account opening. We collect your ID card or passport scan to comply with anti-money-laundering regulations.
Data retention: We keep account data active while your account exists. After account closure, we retain some data for legal and compliance reasons for up to seven years.
Encryption: Sensitive data (passwords, payment details) are encrypted before storage. Transfers between your device and our servers use secure protocols.
Cookie: Small files stored on your device to remember your preferences, session token, and login state. We use cookies to improve your codasop experience.

Cookies and tracking on codasop

We use cookies and similar technologies (pixels, tracking IDs) to track your activity on codasop. These tools help us:

Remember your login session so you do not have to re-enter credentials every visit.
Store your language preference and timezone so the interface displays correctly.
Detect and prevent fraud by identifying suspicious access patterns.
Understand how users navigate codasop to identify technical issues and improve the interface.

Most cookies expire after your session ends or after a set period (typically 30 to 365 days). You can disable cookies in your browser settings, but some codasop features may not work correctly without them. We do not use cookies to track you across other websites—our tracking is limited to codasop.

Data security on codasop

We employ standard security practices to protect your data: encryption of sensitive information, secure server hosting, access controls, and regular security audits. However, no system is entirely risk-free. We cannot guarantee absolute protection against all attacks. If we discover a data breach, we will notify affected users promptly.

Your password is your responsibility. Keep your codasop login credentials confidential. We recommend using a strong, unique password and changing it regularly. If you suspect your account has been compromised, contact our support team immediately.

International data transfers

codasop operates across multiple jurisdictions. Your data may be stored on servers located outside Indonesia. When we transfer data internationally, we apply the same security standards we use within Indonesia. We comply with applicable data protection laws in each jurisdiction where we operate.

Updates to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or an in-app notification. Your continued use of codasop after an update means you accept the revised policy.

How to contact codasop about privacy

If you have questions about this privacy policy, concerns about how we handle your data, or wish to exercise your data rights, contact our support team. You can reach us via the Help section in your codasop account, or email us during standard business hours (09:00–17:00 Jakarta time, Monday through Friday). We respond to privacy inquiries within five to ten business days.

We are committed to protecting your privacy while providing codasop services in supported jurisdictions where local law permits. Our data protection practices reflect industry standards and compliance with applicable regulations in Indonesia and the regions we serve.