codasopFrequently Asked Questions

To verify your codasop account, we need two documents: a government-issued ID (national ID card, passport, or driving licence) and proof of address (utility bill, bank statement, or rental agreement issued within the last three months). Upload clear colour photos or scans of both sides of your ID and the full page of your proof document. Our verification team reviews submissions from Jakarta, Surabaya, and Bandung offices and typically completes checks within subject to verification during business hours (09:00–17:00 Jakarta time, Monday–Friday). If a document is unclear or incomplete, we will ask you to resubmit.

During registration on codasop, you provide your full legal name, date of birth, email address, mobile number (including country code), username, and password. You also confirm your country of residence and agree that you access codasop only from jurisdictions where online gaming is legal. This information helps us verify your identity during KYC and process your deposits and withdrawals correctly. We do not share your personal data with third parties except where required by law or to process payments.

Our support team provides live chat during business hours: 09:00–17:00 Jakarta time, Monday through Friday. We respond in English and Indonesian. Outside these hours, you can submit a message via the Help section in your account, and we will reply within one business day. For account recovery or urgent security issues, contact support as soon as possible and include your account email and a detailed description of the issue.

If a deposit or withdrawal request fails, the funds typically return to your payment method within 1–3 business days. The exact timing depends on your bank or e-wallet provider. On codasop, you can view the status of all pending transactions in the Account section under Transactions. If a transaction shows "failed" after 24 hours, contact support with your transaction ID. We can investigate with your bank (BCA, e-wallet, mobile banking, local payment) or e-wallet provider (online payment, e-wallet, mobile banking, local payment, online payment). Deposits via e-wallet or direct bank transfer may take longer during holidays like Idul Fitri or Imlek due to banking delays.

codasop does not charge deposit fees. However, your bank or e-wallet provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may charge a transaction fee depending on your account type and method. Withdrawal requests are also fee-free from codasop, but your bank or e-wallet may apply charges. All fees applied by your payment provider are shown before you confirm the transaction. Withdrawals are processed during business hours (09:00–17:00 Jakarta time, Monday–Friday) and typically settle within 1–4 hours once approved by our compliance team.

Before joining any game on codasop, read the game-specific rules in the Help section of that game or table. For slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), understand the entry fee, prize pool structure, and how rankings are calculated. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), note the table limits, house rules, and dealer communication guidelines. For sportsbook bets on Liga 1, Piala AFF, Champions League, or esports (Mobile Legends, Free Fire, PUBG Mobile), familiarise yourself with bet types (match winner, total goals, handicap) and settlement rules. All rules are available in English and Indonesian. If a rule is unclear, contact support before placing money.

Bonus offers on codasop come with terms that you must read and accept before claiming. Terms typically include a wagering requirement (the number of times you must play through the bonus before withdrawal), eligible games, maximum bet sizes, and an expiry date. Some bonuses apply only to new customers or during specific promotional periods (e.g. around Idul Adha or Nyepi). Not all games contribute equally to wagering requirements — slots usually contribute non-specific info, but live-dealer tables may contribute less. Always review the full terms in the Promotions section before accepting any offer. If you have questions about a specific bonus, contact support.

We at codasop protect your personal data under standard security practices. Your login credentials, payment details, transaction history, and KYC documents are encrypted and stored securely. We do not share your data with third parties except where required by law (e.g. anti-money-laundering compliance) or to process your payments. Our full data handling policy is explained in the Privacy policyYou can request a copy of your data or request deletion of your account by contacting support. For jurisdiction-specific information about your rights, see our Legal notice